2021 Honda President’s Award for Parts & Service
As a Honda service center dedicated to excellence and extraordinary customer care, we are excited to announce that Serra Honda O'Fallon has won the 2021 Honda President's Award for Parts & Service. 1,092 Honda dealerships exist in the United States, and only 132 (12%) are recognized for this prized accolade. Local Honda owners can trust us for top-quality service completed quickly and conveniently with genuine OEM parts in a state-of-the-art facility. We advance our customer value proposition with unmatched no-cost amenities plus limited-time specials. Continue reading what sets us apart as a 2021 Honda President’s Award winner. Contact us for all of your vehicle’s parts and service needs at Serra Honda O'Fallon, serving Fairview Heights, Belleville, Shiloh, and East St. Louis.
About The Honda President’s AwardHonda is a world-renowned automaker invested in outstanding vehicle performance and service excellence. Honda recognizes dealerships with in-house service and parts department meeting exemplary performance and customer service requirements. The President’s Award is the most prestigious and coveted honor that Honda can grant to its dealerships. The award recognizes those dealer teams demonstrating superior customer satisfaction (CSE), exceeding average dealer effectiveness, and above target parts effectiveness. Only 12% of Honda dealerships meet the Honda President Award standard!
Maximum Service Convenience and Customer ValueBehind our dedication to Honda parts and service excellence stands a commitment to unmatched customer value with no-cost amenities. Local Honda owners interested in maximum service convenience arrange for home/office pick-up and delivery; you tell us the preferred pick-up and drop-off destination, and we take care of the rest! We operate a Honda Express™ Service department where customers get basic maintenance without appointments. Every service includes a complimentary multi-point inspection, giving customers the insights necessary for more effective maintenance management supporting reliability, comfort, life, and peace of mind. We support customers’ transportation requirements during service with courtesy loaner cars and shuttle rides locally. We operate extended weekday and Saturday hours, allowing customers with busy schedules to get much-needed services outside of traditional M-F, 9-5 hours.
Schedule Service at Serra Honda O'Fallon, IL
Honda owners can schedule service appointments online whenever convenient or call the service department’s helpful staff during regular hours. Customers can pay less for service and create more value by applying specials. We have a comfortable lounge area furnished with complimentary snacks, beverages, and a children’s play zone for customers waiting at the dealership for service.
- Complimentary Wi-Fi
- Complimentary Multi-Point Inspection
- Courtesy Loaners
- Courtesy Transportation Shuttle
- Children’s Play Area
- Flat Screen TVs
- Complimentary Beverage & Coffee Bar
- Complimentary Snacks
- Online Service Scheduling
- Vending Machines
- Certified Technicians
- Home / Office Pick-up & Delivery
- Genuine OEM Parts
- Express Service Department
- Comfortable Waiting Area
- Extended Hours
- Saturday Service Hours