Customer Testimonials
The service advisor, Brandon, is exceptional. Please clone him! Every time we go in and get to speak with him, he’s friendly, courteous and provides an outstanding rundown of the services performed. Thank you!
Had a blast working with Jeremiah on a new Odyssey! Got a great deal and were able to stay local instead of traveling to STL. Thanks guys!
So I hit a cement block in a construction zone. Lauren in the maintenance team handled the repairs, the mechanics fixed it quickly late on a Saturday afternoon. Thank you for the exceptional service.
Friendly, pleasant and easy going. Would definitely recommend if you’re in the market for a vehicle.
I really appreciate Jose and how patient and helpful he was throughout the whole car-buying process! I went today with my mom, looking to buy my first new car, and I knew I wanted a Honda. I came in looking at one specific car, then was immediately captivated by another. Jose took the time to let me test drive 3 cars, and when the one I wanted was a little too far from reach, he took the time to make a deal and offer me more for my trade-in. I left the dealership with the car of my dreams! Thank you, ... Read More DealerRater - Nov 2, 2026
José was so very kind and patient with me and my daughter as she purchased her first new car, her first Honda! He seemed to pay attention to us from jump on personality, letting us be with 3 cars to drive but then right there when we had questions. He has an excellent hospitable personality for this work. Mil Gracias, José! I'll be back for my Pilot Elite. 😉
I have been taking our cars to Serra Honda since 1989 when you were Meyer Honda in Belleville.
Your Service Advisors and your mechanics are absolutely the best.
My most recent appointment involved replacement parts for the alignment and Hadon had my car ready for me almost to the minute of when it was promised.
I have always been greeted with courtesy and a smile no matter how hectic the day. Chris, the shop manager always makes sure everything goes smoothly and pitches right in when needed. When I am in the waiting area, I quite often see other Serra managers ... Read More Google - Oct 30, 2026
Serra Honda were very professional. Mr. Law was really great on keeping me informed.
I was treated very well. Everyone i crossed paths with was friendly and offering to help.
Had them do a oil, filter change and rotate wheels. Should have been complete within 90 minutes, but was nearly twice that, and as I drove away got TPMS light since they did not do the recalibration. Disappointing experience.
We recently bought a new Accord with Collin, and as someone who buys a lot of cars, I cannot speak highly enough about Collin and the team at Serra! 10/10 recommend!
Great experience in purchasing a vehicle . It was smooth and stress free. Thank you
Very good experience. We never felt pressured but did feel that we could reach out at any time with questions. Wes was so willing to go.above and beyond to be at the dealership when we had time to come by and work with us to make sure we found the right vehicle.
⭐⭐⭐⭐⭐ Jose at Serra Honda was great to work with throughout the entire process of buying our 2027 Honda CR-V Hybrid. He explained everything very well, answered all of our questions clearly, and provided the information we needed without ever making us feel pressured or rushed. He was very understanding, patient, and easy to work with, which made the whole experience that much better for both my wife and me. We really appreciated his approach and would definitely recommend Jose to anyone looking for a vehicle. If you’re shopping at Serra Honda, ask for Jose!
Service Department was exceptional. Austin was extremely thorough and easy to deal with
I was super stressed going into the deal, had put in 40+ hours of research into the car I wanted and the financial part of it but still had no peace of mind. Walked in asked for Kreg since I was referred to him and he was very pleasant to work with. Voiced for me and got me a great deal on my birthday and I genuinely couldn’t be happier with my car and with him! Thank you and I would highly recommend requesting him!!
Michael Law took excellent care of me & my CRV - listened to my concerns, recommended services.
Joe Duco and the rest of the team at Serra Honda are the best!
Outstanding service from start to finish! We've purchased two vehicles from Jose, and both experiences have been excellent. He's professional, honest, knowledgeable, and always goes above and beyond to make the process smooth and stress-free. His outstanding service is why we keep coming back! Highly recommend him to anyone looking to buy a vehicle!
GREAT Service!!! The employees were very friendly and the job was done in great time!
I just want to shout-out Courtney in the service department. I took my CRV in hoping to be able to use the WiFi to update my infotainment that I couldn’t otherwise get to connect to any networks, and she was very kind to let me try in the service bay, and then when it still would not connect, she did a reset and it almost completed.
Then she had a technician reset my OTA system and completed the update. All without an appointment.
I had not expected to be accommodated so thoroughly with a walk-in. So grateful to her ... Read More Google - Oct 7, 2026
Jose, the salesperson, was great. Professional throughout!
We have been going to this Honda dealer for decades. Bought our CRV from them in 2017. When they changed/modified the computer system, they lost any record of our vehicle and the maintenance done. Have been back for several routine visits since. Always a laundry list of service items suggested. Including one done on our last visit.
Went back today. They still can't find our records. Appointment was 2PM for a software update that was supposed to take 20 minutes and an oil change. My 87 year old mother took it in, was there for over three hours. We almost had ... Read More Google - Oct 5, 2026
Had appointment for software upgrade and used valet service! They picked my car up, did upgrade and checked everything and returned my auto within a few hours! Very professional drivers, so thankful for this service!
I had to take my CRV in for transmission fluid change. I made the appointment with Troy. They got my car in earlier than scheduled. Courtney Yates checked me in and talked to me about what all was going to be done. It was completed in less than an hour. Afterward, she explained what would be needed for 100,000 mile maintenance. Everyone was very friendly and helpful. Great waiting area. Cost was less than expected. Overall, this was a great experience. I will definitely use their service center again!
Jose was very attentive and patient throughout our car buying process. He was able to get us the deal we hoped for on the car I wanted.
Has continually provided professional and quality service.
I received the best service from beginning to end! I was informed about everything being done to my vehicle and the time it took was great! 10/10 highly recommend!
Austin was my service representative there at Serra and did a great job. He kept me informed and was not pushy when it came to maintenance.
Always a great service crew here!
Serra Honda and their service was outstanding. Mike was very friendly and helpful. I highly recommend Serra Honda service.
Five stars for the team at Serra! I had to make an emergency stop during a road trip. The team at Serra worked me into the schedule and provided great guidance on my options. THEN they gave me a loaner vehicle so my daughters and I could continue on our road trip while they serviced the vehicle. Incredible customer service. They would have my business every time!
Service was prompt and efficient and friendly.
Paul has been a pleasure working with .Thank you for your service .
Very good customer service, I highly recommend them 👍
I took my Honda CRV to get air in my tire, but turns out I had a screw in the tire that could not be patched. Austin Collins and the service department did a wonderful job taking care of me. It was late in the afternoon and they couldn't get to it at the time. A service rep took me home and my tire was replaced and ready to go first thing next morning. Installed a recall and ran a diagnostic test at no charge. I could not have asked for better service. So thankful for Serra Honda service ... Read More Google - Sep 19, 2026
Chris and Brandien Robinson were the service men I dealt with. They were both GREAT. I had trouble getting the service I needed from other Honda dealerships but once I was in contact with Serra Honda things went a lot smoother. Chris helped me with my orders and kept me updated for my appointment. Brandien was the BEST service manager I've ever had. I've had Honda's since 1985, and dealt with several dealerships. He knew my appointment was a tricky one involving the warranty company and service parts. He tracked down everything and within a very reasonable time ... Read More Google - Sep 18, 2026
Always great service, very professional friendly staff.
Went looking for a used car but and ended up not buying a car. However all the used cars I looked at smelled good, looked good and you could tell the pride this dealership takes in all their work— even the used car. Jeremiah was my salesman and he was wonderful. In the past I’ve bought 4 cars from this dealership and if the opportunity arises again I’ll be back.
This one took awhile, but the repair was done well.
FANTASTIC CAR! Great purchase and SUPER helpfull personnel
I always have an excellent experience when I take my Pilot to Serra Honda for service. The service advisors are very friendly and knowledgeable.
Great customer experience from start to finish. I made an appointment for routine service and to get a recall issue fixed. I dropped my vehicle off and took advantage of their shuttle service. All staff members I encountered were friendly, knowledgeable and kept me informed throughout the say. I always have a level of confidence when I take my vehicle to Serra Honda.
I went to get my oil changed and was checked in by Chris. He was very friendly and most accommodating while there.
All around great dealership. Service department is fantastic and unlike I have seen at any other dealership - they must have at least 20 technicians working at any given time! Professional and friendly employees. No high pressure sales. Just came back to purchase a 2nd vehicle from them
We’ve always felt comfortable talking to Jose. Never felt pressured just answered our questions and helped us with our car purchase. Thanks Jose!
Jose Diaz was a fantastic sales person. We looked for several months to find me exactly what I wanted to purchase for my daughter. He aided in working out a fair deal that I was extremely happy with. I would highly recommend this Sales Person! You can’t go wrong with Jose!!
Our entire experience with Jose and the dealership was nothing but a joy. We will be returning for future car purchases.
Nic did an excellent job listening to what we were looking for and not being pushy. It allowed us to make the best decision for us and the process was really smooth. This has been the least stressful car buying experience we’ve ever had. Will definitely come back!
I’ve been going here for my services for about 3+ years and have absolutely had zero issues. Back around April I got new tires put on. I dropped my car off that Saturday afternoon and it wasn’t ready until right when they closed which wasn’t a big deal. However, when I was driving home I realized my steering wheel had to be turned to the right to drive straight so my alignment was off. Obviously I couldn’t take it back since they had closed and then Sunday were closed and I had work the following week. I ... Read More Google - Jul 22, 2026
This is the 2nd vehicle we have bought from Jose. He is a class act. Very knowledgeable, answered all of our questions. We also really like the service dept, Paul helped us. We can tell service is important to Serra Honda. This was a very good experience. Thank you!!
Recent service experience was less courteous and professional than typically received
Purchased my car in February and still can’t register it in IL and the sticker expires at the end of the July. You would think this would’ve been taken care of before the sale….not to mention I had to go back to the dealership a few times because the paperwork couldn’t get finalized because of the paperwork not being in order…..what an unnecessary headache! 😔
They use a review process where you authorize them to share positive reviews while they can suppress negative reviews. A process where they default to a 5 star rating while prompting for how likely you are to recommend a friend presumably hoping people won’t notice the prefilled 5 star rating. They try to capture service by pushing to get services done early which would increase your maintenance costs 15-20%. They’ll charge an hour of labor only a few minutes of labor, e.g., fluid changes, or huge markups for filters that take 2 minutes to change.
Joe did a great job. My step mother-in-law and I were treated exceptionally well and the experience was a good one. Joe had the car she wanted and patiently walked her through setting up its controls and taking a test drive. She is thrilled with how her HR-V rides and handles! Our price was very fair and the purchase process was straightforward. I first bought a new 2000 Odyssey from Joe backin the day and this is the second purchase by my step mother-in-law. After the great experience with her 2016 Fit, she was adamant on wanting another Honda and we were ... Read More DealerRater - Jun 24, 2026
I purchased a Honda Civic type R from Jose. The process was streamlined, no hassle, and as promised. No surprises. No hidden fees. He was very responsive throughout the whole process and made it very easy and stress-free.
Jose was exceptional and patient throughout entire purchasing process. He helped us explore every option and I love my new Accord. I really expected a pushy sales tactic, but Jose really made the process very smooth and enjoyable. Will definitely be asking for him for all future auto purchases. He's the best!
José was very helpful. My wife and I were first time buyers and he was very conscientious of our time and input.
Kreg either lacks an attention to detail necessary for any job involving paperwork, had a bad day, or is a shady salesman. We agreed to a price via text for a particular car, and I come into the dealership. He was very responsive during the negotiation process, no issue there.
Upon arriving, I hand over the keys to my trade in. After examining my old car, he says it's worth $500, and hands me a new sales offer sheet. I look at the offer, and notice the total sales price had somehow gone up by about $700, which would actually be ... Read More Google - Jun 15, 2026
At first buying a car after having my vehicle stolen and then having an accident in the rental vehicle seemed overwhelming. Although, between Wes and Collin the whole experience turned out AMAZING and Serra has a customer for life.
Jose is a rockstar!!!! The other sales associates are probably great, but this guy, oh man, he should teach a class to all dealerships on what it means to be a car sales associate. Would buy another vehicle from him due to how effortless the pricess was. This dealership does not feel pushy or fake just to earn your business. All experiences that I have had with this dealership so far, have been more than positive, especially with Jose!
Amazing person. Helped me a lot with my new car. It was really a smooth process.
I bought my first new car from Jose 10 years ago and had the joy of working with him this past week to purchase another car. Jose is so kind and patient! Kyle did a great job explaining all the options for warranties too.
BEWARE:
The sales manager agreed to an out‑the‑door price for the vehicle with full knowledge that I would be paying by credit card. I stated this upfront and specifically asked whether using a credit card would affect the price. My friend who was with me also asked the same question. We were both assured it would not make any difference.
Despite that assurance, the dealership later added more than $850 in undisclosed credit‑card surcharges—charges that were neither disclosed verbally nor posted anywhere. I only discovered them when reviewing my credit‑card statement.
When I contacted the dealership ... Read More Google - Jun 1, 2026
Everyone was very nice and helpful, Wes especially took very good care of me. Would recommend!
Was very happy with how fast and professional they were. I would highly recommended this dealership and especially Wes Hindi.
Jose was very attentive to our wants and needs He was a great help in making selection
Ezzard was the best car salesman I have ever had. I highly recommend him. He answered all my questions and was very flexible with my availability.
Jose was wonderful. He explored all options for us. The entire sales process was smooth and expeditious. Thank you Jose and Serra Honda!
An excellent buying experience! Wes was great to work with, very personable, knowledgeable, patient, and not pushy. Wes is definitely an asset to Serra Honda.
Everything was fantastic. Jose was great to work with and helped me find just what I was looking for. Th see rest of the team made my car buying experience outstanding!!
We have owned numerous Hondas over the years and found Jose at Serra Honda Dealership! What a find!!! He was cordial, patient and professional! Love our new 2026 Pilot Touring and the compassionate team at Serra Honda! Kyle in Financial was marvelous too!
Worst experience at a dealership, will be losing our business as life long Honda buyers, we had hoped our new local place would be as good as our previous one we bought three Hondas from our hometown dealers, sadly this is a big no. Was told our car sold was basically worthless and offered us 500$ to basically donate it to a college because it's unusable then find out their trying to sell it for 8,000. It's not about the money, it's about respecting life long Honda customers. We'll be taking our business somewhere else. This was also ... Read More Google - Apr 21, 2026
As a family,we have purchased numerous cars in the past few years. This was the best customer service we have received. Jason was pleasant to work with and very knowledgeable.i an very satisfied with this purchase and dealership. Great team at Serra Honda.
This dealership has taken care of me for years and has always provided great service. It was a pleasure to work with Jose. He made the process quick and easy. He was patient with me and answered all my questions about the car and then went above and beyond helping me with additional information that I asked for. Then he helped me move ideas to my new car. Thanks Jose
I would recommend anyone and everyone to avoid this place. My brother purchased a nice vehicle from them with the bells and whistles, warranty here, intieror coveag there. Super nice everything one would dream of until there's a coolant leak, It gets brought in, they upcharged him on an AC part just to finish their diagnosis which caused my AC to quit completely. The AC was never tested the AC since it was September/October. (It was a hot day one week and It was turned it on after getting it replaced and it was worse than before) A ... Read More Google - Apr 10, 2026
Just purchased our second vehicle from José. This guy is a true professional! Never felt pressured. Listens to our needs and shows us options that might work for us, including possibilities we had not considered. My wife and I are not the type of people that are persuaded by sales tactics, it is actually an immediate red flag “we will not do business here”. José and the Serra team have earned our business for life. We recommend him to everyone! Thanks José!
I had a very positive experience at Serra Honda. From the moment I arrived, the team was welcoming and professional. The process was smooth, transparent, and efficient, which made buying my car stress-free. Jose did an outstanding job—he was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. He answered all my questions clearly and made sure I felt confident in my decision. Overall, I’m very satisfied with my experience and would definitely recommend Serra Honda and Jose to others looking for a great car-buying experience.
Nic was great to work with. He didn’t run me around or try to play games with pricing. He was clear, transparent and exactly what I want in a salesman.
Awesome customer service, best car shopping experience, Wes was very knowledgeable and very easy to work with.
Great service from the sales team. Appreciate the ease of purchase and availability to test drive multiple vehicles.
I can’t thank Jose and the team at Serra Honda enough! Jose is kind, patient, and will answer any questions you have. He’s not a typical car salesman who’s pushy with sales tactics that have you regretting your decision. He’ll run numbers for you on whatever car you want, explain every feature, and listen to your wants. Iv’e purchased 3 cars from Jose and every time it’s an easy and relaxing time. I’ve had many cars and dread going to dealers due to harsh sales tactics I’ve experienced; you’ll find the complete ... Read More DealerRater - Mar 27, 2026
He did a wonderful job! I would recommend him! He was very helpful and smart.
We just bought our third vehicle from Jose and are extremely happy as usual. Jose, Sal, Jill and I'm sorry I dont remember the service man's name but all were very courteous, knowledgeable and patient with us. I would recommend this dealership and definitely ask for Jose!
Jose is the nicest and most polite sales person I've ever encountered. He goes out of his way to help you and make the purchase process pleasant and stress free.
Jose is a gem of a guy to work with. I was here getting a recall fixed and he approached me and it has been nothing but great since meeting him. He kept in contact with the inventory that I was looking for. Now I’m here trying to buy another Honda. They have my business for life. Love my crvs. Wish I would have bought a Honda years ago. Great cars.