Customer Testimonials
Has continually provided professional and quality service.
I received the best service from beginning to end! I was informed about everything being done to my vehicle and the time it took was great! 10/10 highly recommend!
Austin was my service representative there at Serra and did a great job. He kept me informed and was not pushy when it came to maintenance.
Always a great service crew here!
Serra Honda and their service was outstanding. Mike was very friendly and helpful. I highly recommend Serra Honda service.
Five stars for the team at Serra! I had to make an emergency stop during a road trip. The team at Serra worked me into the schedule and provided great guidance on my options. THEN they gave me a loaner vehicle so my daughters and I could continue on our road trip while they serviced the vehicle. Incredible customer service. They would have my business every time!
Service was prompt and efficient and friendly.
Paul has been a pleasure working with .Thank you for your service .
Very good customer service, I highly recommend them 👍
I took my Honda CRV to get air in my tire, but turns out I had a screw in the tire that could not be patched. Austin Collins and the service department did a wonderful job taking care of me. It was late in the afternoon and they couldn't get to it at the time. A service rep took me home and my tire was replaced and ready to go first thing next morning. Installed a recall and ran a diagnostic test at no charge. I could not have asked for better service. So thankful for Serra Honda service ... Read More Google - Sep 19, 2026
Chris and Brandien Robinson were the service men I dealt with. They were both GREAT. I had trouble getting the service I needed from other Honda dealerships but once I was in contact with Serra Honda things went a lot smoother. Chris helped me with my orders and kept me updated for my appointment. Brandien was the BEST service manager I've ever had. I've had Honda's since 1985, and dealt with several dealerships. He knew my appointment was a tricky one involving the warranty company and service parts. He tracked down everything and within a very reasonable time ... Read More Google - Sep 18, 2026
Always great service, very professional friendly staff.
Went looking for a used car but and ended up not buying a car. However all the used cars I looked at smelled good, looked good and you could tell the pride this dealership takes in all their work— even the used car. Jeremiah was my salesman and he was wonderful. In the past I’ve bought 4 cars from this dealership and if the opportunity arises again I’ll be back.
This one took awhile, but the repair was done well.
FANTASTIC CAR! Great purchase and SUPER helpfull personnel
I always have an excellent experience when I take my Pilot to Serra Honda for service. The service advisors are very friendly and knowledgeable.
Great customer experience from start to finish. I made an appointment for routine service and to get a recall issue fixed. I dropped my vehicle off and took advantage of their shuttle service. All staff members I encountered were friendly, knowledgeable and kept me informed throughout the say. I always have a level of confidence when I take my vehicle to Serra Honda.
I went to get my oil changed and was checked in by Chris. He was very friendly and most accommodating while there.
All around great dealership. Service department is fantastic and unlike I have seen at any other dealership - they must have at least 20 technicians working at any given time! Professional and friendly employees. No high pressure sales. Just came back to purchase a 2nd vehicle from them
We’ve always felt comfortable talking to Jose. Never felt pressured just answered our questions and helped us with our car purchase. Thanks Jose!
James was a very friendly and knowledgeable salesman. I highly recommend him for any car purchase !
Our Sales Consultant, James, was great ! Went above and beyond !
Nic was friendly and helpful. Serra had the vehicle on their lot with the exact specs I wanted and Nic had it cleaned and ready to go when I arrived from out of state.
Always great aervice.
Fast service and courteous techs.
Fast service and identified recommended service
Jose Diaz was a fantastic sales person. We looked for several months to find me exactly what I wanted to purchase for my daughter. He aided in working out a fair deal that I was extremely happy with. I would highly recommend this Sales Person! You can’t go wrong with Jose!!
Had a great experience at Serra Honda. The staff was friendly and made the whole process easy, and the service was excellent from start to finish. We felt like we got great value for our new car, and the team walked us through everything clearly. Looking forward to using their service department for maintenance down the road — highly recommend if you're in the market for a new car!
Great service staff & excellent sales staff
Great customer service, professionalism, and value.
This dealership’s service department has provided a positive experience every time I’ve used their services. On one occasion, I initially thought I was going to have a negative experience, but the vehicle receptionist took exceptional care of us. She listened to our concerns, went above and beyond to help, and made sure we received the proper service we needed. Her professionalism and dedication truly turned the situation around. Overall, I’ve been very pleased with the service department and appreciate the care and customer service they consistently provide.
Christopher was so helpful and kind with explaining everything to me and keeping me updated! I didn’t have to wait very long at all and the process was seamless! Would recommend to everyone and 100% plan to come back here again!
Serra has always been so accommodating and we’ve gotten our last four vehicles from them .
What's really pleased with our service?Thank you
They do real good service.I really pleased with them .
Serra's service dept is outstanding! They have serviced 5 cars that I have bought there over the last 10 years and on every visit I have been more than completely satisfied. There service technicians are extremely knowledgeable and very friendly and helpful. They go out of there way to make sure everything they are doing is necessary and completely explained. The expert mechanics have always done quality work and left my car imaculate. My last service technician Brandon was especially helpful and and I would recommend him to all. You will not have a better experience anywhere!!!
Terrific service department. Showed up with no appointment and they immediately got me in and addressed my problem. Christopher Peterson provided attentive and professional service.
I’m in my third lease with Serra Honda. This time working with Kreg getting my son a Honda Civic. My experience was great! He was patient and kind, had answers for all of my questions, didn’t make me feel pressured and I can honestly say I feel great about my purchase! Highly recommend Serra and working with Kreg ♥️
Serra Honda is amazing. I LOVE the free valet service appointments! They are a game changer for families. I don’t know another dealer that will come get your car for service and bring it back to you. Jeannie, the driver, is always so friendly and thorough. Great dealership.
Our 2020 Honda Pilot was having an issue with the radio cutting in and out. We were still in an extended warranty period. Serra fought hard with the warranty company and finally got approval for the repair after almost 4 weeks. They were great with communications and fighting for us. The service advisor - Paul was great.
Our entire experience with Jose and the dealership was nothing but a joy. We will be returning for future car purchases.
great experience Ezzard was top notch.
Fast, friendly, accurate service
Nic did an excellent job listening to what we were looking for and not being pushy. It allowed us to make the best decision for us and the process was really smooth. This has been the least stressful car buying experience we’ve ever had. Will definitely come back!
Excellent service. Waiting time minimal, fair pricing, service advisor Lauren is great.
After having a nightmare of an experience at auffenberg Kia I was hesitant of even stepping foot at another dealership. I was just looking not fully shopping. I had a Kia Carnival with so many recalls I couldn’t keep track anymore. Jeremiah stepped out to greet us. He was never pushy, answered all my questions, did research for us on color/trim options. Really expecting them to low ball me on my carnival, the number they brought back was a little more than I expected. Needless to say the experience was so positive we walked away with a new ... Read More Facebook - Jul 27, 2026
Service Department is 1st class. They are attentive and responsive to your needs. Always friendly. We take all our vehicles to have service work done there, even our Hyundai and Ford Bronco.
Bought a 25 Honda Civic last year. Asked about the second key. Was supposed to get a call back. Still no key.
Although it always seems like my vehicles needs yet another service on top of the regular oil changes I go in for, the customer service is always top-notch at Serra Honda O'Fallon. I'm able to easily approve or deny services. I can ask for a ride to the local shopping center if I need it. The lobby is comfortable to wait in. No notes!
Had a great buying experience with James Adams. 2nd vehicle that I bought from him. If I need another one, he'll be the guy!
They were easy to work with and kind
Jose was excellent as a salesman, help me with everything and walk me through every process. Kelly from finance also was amazing, the whole paper work was quick and easy with him. I truly love the experience with them, I totally recommend their services to anyone who doesn’t want to deal with rude dealers while trying to purchase your new vehicle. How they treat customer is just amazing, definitely in coming back next time I’m trying to buy a new vehicle.
My experience with them was absolutely amazing. José was the best salesman, he helped me get the car for my wife, which she loved, and made everything easier for us. Kelly from finance was also amazing; they made our purchase easy, quick, and comfortable. If you are buying and you are from far away like us, and you have doubts about them… trust me, this dealer is worth the time and the travel at least from our experience.
This is the 2nd vehicle we have bought from Jose. He is a class act. Very knowledgeable, answered all of our questions. We also really like the service dept, Paul helped us. We can tell service is important to Serra Honda. This was a very good experience. Thank you!!
Kudos to Jose’ Diaz for total professionalism & his assistance in our recent Passport purchase. Actually, all of the staff at Serra Honda were exceptionally accommodating and helpful. Sometimes, the purchase of a vehicle can be tense worrisome. Honda staff made the experience pleasant and comfortable.
Your checking service tech Paul was awesome. Very Caring
great experience with Ryan.
Staff are very helpful answering my questions. Very affordable and quality work. I plan to return for other services.
We had purchased a 2018 Honda CRV from a private party, but naturally there were things that would need attention. One of those issues was the AC. We had taken it to a local Midas, but they said they didn't have the right equipment to deal with it, so we took it to the nearest Honda dealership, Serra Honda.
They were friendly, and knowledgeable. The technician we spoke with knew that Honda was covering repair for a problem with the AC in some Hondas, so he looked it up and found that ours was covered, despite having over 200K miles ... Read More Google - Jul 12, 2026
Had a great experience buying our new Odyssey van. Jeff, our sales person and Sal the financial guy we’re both professional, to the point and great to work with. This is our fourth vehicle we bought from Serra Honda in the last 15 years.
⭐⭐⭐⭐⭐
I recently purchased a brand-new 2026 Honda CR-V Hybrid Sport-L AWD from Serra Honda O'Fallon, and I had an excellent experience working with Kreg Gunter. From the beginning, he was professional, patient, and very knowledgeable. He answered all of my questions clearly, explained the financing and vehicle features in detail, and made sure I was comfortable throughout the entire process.
There was no pressure to make a decision, and Kreg was honest and transparent every step of the way. He made buying my new Honda smooth, stress-free, and enjoyable. I truly appreciate his outstanding customer service and dedication to making ... Read More Google - Jul 10, 2026
5th car there from used one to new ones. Greet dependable
This place is the best. First I need to highlight Paul. This man was my guardian angel today. I was driving from Nashville to St. Louis when my alternator decided to quit, had to stop in Little Nashville where C.A.R.S. NAPA charged my battery and pointed me to Serra Honda. Not only did they have a new alternator in stock, Paul went like 12 extra miles to fit me in because of my predicament - would have been a two day wait otherwise. He was patient with me, told me everything they planned to do and asked me ... Read More Google - Jul 9, 2026
They were great to work with! They made an almost impossible thing possible and I am so grateful to all the hard work they put into making the deal happen! We love our Odyssey Elite! Jeremiah was our salesman, but we also worked with Alex Williams. We shopped around to quite a few different dealers and ended up coming back to Serra each time. I would absolutely recommend them.
Lauren Coleman provided awesome customer service. She was able to get some issues resolved with dental and scratches that I didn’t identify before coming in and even identified other scratches that I missed.
Awesome service department. I'm from Columbus Oh visiting metro area. Michael Law the man made me feel right at home. Great service and amazing understanding of my CRVs problem.
Service and Parts are always exceptional at Serra Honda! Very knowledgeable , professional and polite staff! Will always continue to do business with them and recommend them to anyone! Thank you Serra Honda!
Ezzard took great care of me and didnt play any games. He got me the exact car I asked for for the deal I wanted. That is everything I could ask for. I was really impressed. Sal was great too. Everyone was fantastic.
Joe did a great job. My step mother-in-law and I were treated exceptionally well and the experience was a good one. Joe had the car she wanted and patiently walked her through setting up its controls and taking a test drive. She is thrilled with how her HR-V rides and handles! Our price was very fair and the purchase process was straightforward. I first bought a new 2000 Odyssey from Joe backin the day and this is the second purchase by my step mother-in-law. After the great experience with her 2016 Fit, she was adamant on wanting another Honda and we were ... Read More DealerRater - Jun 24, 2026
I purchased a Honda Civic type R from Jose. The process was streamlined, no hassle, and as promised. No surprises. No hidden fees. He was very responsive throughout the whole process and made it very easy and stress-free.
I had my 2017 Honda Civic's air conditioning serviced at Serra Honda on June 18, 2026. The customer service and quality of the repairs was excellent! I highly recommend this dealership for automobile service needs on any make or model.
The service department is crazy busy but very efficient. The techs are friendly and helpful.